Supporting management in creating process documents.Management of customer returns for repair.Onsite support (help desk support, liaising with project managers to fulfil a spec, setting up/deploying equipment on customer sites).Installation projects for various customer sites.Installation and support of hardware and software programmes.General warehouse duties (moving assets, tidying work area, stock taking etc).Carrying out hardware repairs on computer equipment in line with company procedures.Diagnosing issues as they arise with computer equipment.Checking hardware meets quality standards.The ability to work unsupervised and identify tasks that need completing without being told.Highly organised, able to prioritise and can forward plan and multitask effectively.Ability to think on your feet and problem solve in a logical order to identify causes, gather and process relevant information in a time-critical environment.Flexible and willing to support colleagues.Experience of working in a role that requires high attention to detail.The successful candidate will work as a key member of the wider retail warehouse team, as well as various projects and working with Asset Processors onsite at customer locations. We are seeking a professional who is responsible for installing, maintaining, and repairing hardware & software components, supporting systems through remote access or onsite visits as dictated by business needs. The individual will be monitoring and maintaining computer systems and networks, installing and configuring computer systems, diagnosing and repairing hardware/software faults and solving technical and application problems predominantly in the retail department but also within the wider Vyta organisation. Due to growth, Vyta is recruiting for a capable Engineer who will be an active member of the retail team.
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